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We pre-booked a shuttle for our cruise in July on Harmony of the seas. The driver was about a hour late picking us up. He kept insisting we must be in the wrong place at the airport. I contacted the dispatcher center and they stated he was just now on the way. Once he...
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#1089113
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Our flight arrived at 11:45 pm. They didn't confirm, text, email, or try to contact us in any way. Paid a month in advance and now we are out $130.00. We have been hung up on, yelled at, talked to 5 different people, tried to reach management and they still haven't...
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#1079141
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I booked a shuttle through Shuttlefare, on 5/9/2016 not only was our transportation late, but a yellow cab showed up to pick us up. The driver proceeded to leave the meter running while he was loading me in the taxi (I’m in a wheelchair). The driver said the meter was...
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#974192
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Shuttlefare Shuttle Service Review

Shuttlefare
#779143
1.0
Details
Waited over a half hour longer than requested time for pickup at airport. After several calls back and forth, not having any info as to color or indentification of vehicle requested, finally an Uber driver was sent. Could have done that first. Will not use shuttlefare again, will not recommend this "company"!!!
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Shuttle Service Review

Shuttlefare
#624104
I was looking at options for airport transport and will not use this company. Thanks everyone who filed their reviews. It sounds like this "service" should be put out of business.
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Reservation Review

Shuttlefare
#561170
Awful service. Literally they left me stranded after i had re confirmed reservation with them. They wouldn' t care the same day of my trip when i was calling to see what was going on with my pick up. do not nook with them!!!!
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I pre booked a shuttle from Newark to Long Island City. At Newark I was not allowed to got to the shuttle area and was forced to deal,with the "welcome centre" who were rude and patronising people. They then advised that my shuttle was not booked and they had to call...
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1.0
I didn't like
  • Unable to manage bookings efficiently
  • Shuffle folks not being responsible
  • Rude staff
#919133
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Do not hire this company! I prepaid for a private car and was overcharged. I had a discount coupon for $5 that was activated and showed up on my receipt. When I got my AMEX bill, they disregarded the coupon and charged me full price. How does that even happen? I tried...
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#897005
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this is the crappiest company. i was supposed to be picked up btw 5:45am and 6am for a flight from NEWARK to SFO. the shuttle never came, and i didn't get through to them until 6:05am, still standing on the sidewalk! they then very casually told me, oh yeah, that trip...
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1.0
I didn't like
  • Ridiculous and frustrating
  • Lack of notification cost extra money
  • Not being notified of nonservice
#892028
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I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL to the Tampa International Airport prior to reading all of these complaints. As you can image I was quite concerned. My flight was leaving at...
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3.5
I liked
  • On time
#890976
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My friend and I were visiting Washington D.C. 4/10-16/2016. The pickup from Reagan went fine. The pickup from Embassy Inn on 16th St., NW to Reagan was a nightmare. Our flight was scheduled to board at 4:30. We were pickup at 3 p.m., but had to pickup another family...
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#831842
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Resolved

on friday feb. 26 we were left at phila. airport at 1140 pm with no ride home. called dispatcher and message said closed after business hours. called driver 3 times went to voice mail. don't ever use this service ! on monday called company to get refund. they really...
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#799850
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Scheduled shuttle service in July for November departure. Confirmed service day before pickup. Informed everything was OK. Pickup time came and went. I was heading to San Francisco to catch a flight to South America. I was informed the time scheduled and...
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I didn't like
  • Not being notified of nonservice
  • Lack of notification cost extra money
  • Ridiculous and frustrating
#784040
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