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this is the crappiest company. i was supposed to be picked up btw 5:45am and 6am for a flight from NEWARK to SFO. the shuttle never came, and i didn't get through to them until 6:05am, still standing on the sidewalk! they then very casually told me, oh yeah, that trip...
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1.0
I didn't like
  • Not being notified of nonservice
  • Lack of notification cost extra money
  • Shuffle folks not being responsible
#892028
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I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL to the Tampa International Airport prior to reading all of these complaints. As you can image I was quite concerned. My flight was leaving at...
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3.5
I liked
  • On time
#890976
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My friend and I were visiting Washington D.C. 4/10-16/2016. The pickup from Reagan went fine. The pickup from Embassy Inn on 16th St., NW to Reagan was a nightmare. Our flight was scheduled to board at 4:30. We were pickup at 3 p.m., but had to pickup another family...
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#831842
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on friday feb. 26 we were left at phila. airport at 1140 pm with no ride home. called dispatcher and message said closed after business hours. called driver 3 times went to voice mail. don't ever use this service ! on monday called company to get refund. they really...
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#799850
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Scheduled shuttle service in July for November departure. Confirmed service day before pickup. Informed everything was OK. Pickup time came and went. I was heading to San Francisco to catch a flight to South America. I was informed the time scheduled and...
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I didn't like
  • Lack of notification cost extra money
  • Shuffle folks not being responsible
  • Ridiculous and frustrating
#784040
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Shuttlefare Shuttle Service Review

Waited over a half hour longer than requested time for pickup at airport. After several calls back and forth, not having any info as to color or indentification of vehicle requested, finally an Uber driver was sent. Could have done that first. Will not use shuttlefare again, will not recommend this "company"!!!
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
#779143
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I cancelled my order on same day I did the reservation. Tried to call the phone numbers showing in the email confirmationa nd in their website but one is not working and the other number is not under their company, its a phone number for another shuttle company. I...
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#764858
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Making a single reservation, they never disclosure their fees until i paid, when i called them the will refund the reservation but no the fees that they did not disclosure, please do not use this company, this is a pay per click on google but you feel that you...
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1.0
#722308
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I have had two horrible experiences with this company now, both times the drivers claimed that they had not been contacted and that they were too far away to get me to my flight on time. With this second action they have stolen almost $400 from me and I will probably...
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1.0
#640205
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I scheduled a pick up from my home to the airport and received confirmation. I phoned the late afternoon before and was told that they couldn't locate anyone to pick us up. What? Seriously? The # of calls were ridiculous! Finally I was told it was all ok, but would...
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Anonymous
Anonymous

Loser company

I didn't like
  • Ridiculous and frustrating
#639516
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