Russ Ohm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shuttlefare is leaving my wife stranded in Germany

Shuttlefare is leaving my wife stranded in Germany after her flight was changed due to weather in the U.S. They refuse to refund or help after I paid $300 for a ticket. They just tell me to call someone else or buy a new shuttle.
View full review
Loss:
$301

Preferred solution: Full refund

User's recommendation: Stay Away

Caryl A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mclean, Virginia

I WAS NOT PICKED UP! I AM A DISGRUNTLED CUSTOMER AND WILL NEVER USE THIS COMPANY AGAIN!RBN

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid for a round trip from home and to the airport. I was picked up on time from home and was left stranded at the airport at 11PM on my return tripdDO. I was told that the company could find no available cars and my money would be refunded.
View full review
Loss:
$45
Cons:
  • Poor service at airport

Preferred solution: Full refund

User's recommendation: COMPANY SUCKS. DO NOT USE THIS SERVICE!!!!! YOU WILL BE LEFT STRANDED!!

Anonymous
map-marker Lansdowne, Pennsylvania

Cancellation

I made a reservation 3 days ago. My booking no# is MOZ441****.

The pick up time showed 9:30am from the airport. I called and told them that they needed to fix the pick up time to 12:22 pm.That was my arrival time. They told me they couldn't fix the problem they could only cancel and rebook the reservation. I asked if they cancel would I get a full refund and she said yes.

I even received an email that said I would get a full refund. The refund on my credit card reflects 32 dollars only. I called and said why its not 37.03 what was charged? She said we dont refund the 5 dollars booking fee.

Then she said we do. So when will the 5.03 reflect on my crdit card? That amount is owed to me 5.03 to complete the $37.03 that was originally charged.

My credit card said it doesn't make sense they didn't just issue an $37.03 that was the original price that was charged. They did it in 2 that show 16 and 16

View full review
Pamela R Kmu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

LEFT ME STRANDED

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 27, 2022

Missed my flight. Had to drive and park $450.

Original review Jun 27, 2022
They did not show up to take me to the airport. I had to drive and park my car for $450. PLUS I missed my flight.
View full review
Loss:
$450

Preferred solution: Apology and reimbursement for your incredible irresponsibleness.

User's recommendation: DO NOT CALL OR USE SHUTTLEFARE.

Anonymous
map-marker Palo Alto, California

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We waited on the shuttle 30 minutes to leave for our hotel and when we finally left the airport, the driver had to turn around and pick up more people. Fine, but the people didnt show up nor did the driver know who or how many. So after 15 minutes, we left again only to get called back to the airport a second time. We waited again and it was over an hour wasted sitting on the shuttle. And the driver was so rude to the people on the shuttle. I would never recommend using this service.
View full review

User's recommendation: Avoid-not an efficient ride!

Miguel S Pux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Homestead, Florida

Left us all hanging, never showed up to pick up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Just posting to share our family experience with this company and hopefully help others who read this in advance before booking them for services. Family was flying from Miami to San Antonio this past Wednesday night (2/16/2022) and had made plans to have Shuttlefare pick us up and drop us off at our hotel.

This was fully coordinated and planned for in advanced, paid for etc. When we arrived there was no one there to be found. Tried to contact the company on the reservation email and only received voicemail and to call the number in the email.

Talk about ridiculous and a joke of a customer service that is advertised as 24/7 support when in fact it's not.

Total shame of this company and really should not even provide services if this is how they run things and leave folks who are traveling hanging. Just look at the reviews here (which I wish I did in advance prior to booking) - totally unacceptable and a shame!

View full review

Preferred solution: Apology

User's recommendation: Stay away

daren j Uqx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beverly Hills, Florida

LEFT STRANDED FOUR HOURS PRIOR TO AIR FLIGHT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shuttlefare - LEFT STRANDED FOUR HOURS PRIOR TO AIR FLIGHT

WHAT A COMPLETE JOKE of a so-called called company

reserved WELL in advance, a shuttle from LeCanto to Tampa airport for MAY 2, 2022...due to flight time and distance, and need to be at airport much earlier for security, Covid red tape, etc, the shuttle needed to pick up around 4 AM

I confirmed this MULTIPLE times, and was ASSURED there was no problem...if there WAS, i could have EASILY arranged another REPUTABLE service

what does SHUTTLEFARE DO ???

They DON"T CALL, they send a F____CKING "TEXT" that wasn't even received right away, as I was ASLEEP around MIDNIGHT that VERY MORNING, FOUR HOURS BEFORE CONFIRMED PICKUP

COMPLETELY PREVENTING the ability or possibility of ANY OTHER COMPANY being contacted at that time

my 80-year-old aunt didn't drive, and there was NO WAY to get to AIRPORT, thus MISSING MY FLIGHT, costing me $1500-$2000

civil suit is filed in court, DON'T EVER CONTRACT THESE CHEATERS and PIIISSSSS POOR EXCUSE FOR A "Business"

8OU WILL DEFINITELY BE SORRY, DON'T TAKE THE CHANCE AND WASTE (i.e. LET "THEM" WASTE") YOUR MONEY ALSO !!!

You have been WARNED !!!

DONT DO IT - (((

View full review
Loss:
$2000
Cons:
  • Left stranded only few hours before pickup

Preferred solution: Apology

User's recommendation: DONT DO IT

Natasha W Ect

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Unfortunately, I did not realize this was a third party transaction when I first booked. When I arrived at the designated site, the driver told me I had to wait for another van.

I waited for close to an hour and spent several phone calls trying to figure when I would be picked up from the airport and by whom. An hour later, the company calls to say there was no other driver available. I was left stranded at the airport with a senior citizen and a young child. It has been 2 months, and I am still in limbo trying to obtain a refund, which I was told would be given to me since there was no driver available.

Ended up calling an uber and compared to them, shuttlefare has terrible car service, terrible customer service and no sense of financial responsibility to its customers. t use eDo

View full review
Loss:
$100
Cons:
  • Ridiculous and frustrating
  • Customer service
  • Terrible company

Preferred solution: Full refund

User's recommendation: Do not use

Christine V Psz

Terrible Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We used this company 6 times. We won't make this mistake again. The driver overslept and we almost missed our flight in Dallas. This most recent trip to San Antonio with 9 people was a nightmare. Never the correct sized van for 9 people, dangerous driver, always late. Very poor communication.
View full review
Pros:
  • Only cons
Cons:
  • Terrible company
  • Unable to manage bookings efficiently
  • Customer service

Preferred solution: Price reduction

User's recommendation: Don't use these guys.

Selena J Xpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pre-paid service was NOT provided!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DO NOT book with Shuttle Fare (shuttlefare.com)!! After paying for a round trip transfer, they left me stranded at the MCO airport. My flight was delayed and I called to let them know before boarding, but once I arrived, their business was closed and there was no way to contact them. The confirmation that they sent me said that their number was available 24/7. After a tremendous effort trying to contact them every way we could, finally a manager named JULIA AQUINO sent us an email saying she would call us, but of course she never did. I am only asking for a $47.50 refund, which isn't much money. For me, it's the principle. I don't want another person to be stranded late at night ALONE at a deserted airport with no ride!! Please share and spread the word!! DO NOT BOOK WITH SHUTTLE FARE!!
View full review
Loss:
$48
Pros:
  • Only cons
Cons:
  • Didnt provide service paid for

Preferred solution: Full refund

User's recommendation: DO NOT USE

Shawna D Jek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Held hostage by their driver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Paid for pickup and drop off in advance from airport when I arrived in Belize. Shuttlefares driver demanded cash from me even after I showed proof I paid for everything in advance. Driver wouldn't let me leave until I gave him cash. I called Shuttlefare immediately and they refused to refund me. Said I should have gotten a receipt from my harrasser. CROOKS!!
View full review
Loss:
$82
Pros:
  • Easy online ordering
Cons:
  • Harrassment

Preferred solution: Full refund

User's recommendation: Don't use!

Anonymous

Don’t use.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Credit card fraud. The other company that picked me up was sent the wrong pickup address twice. The driver was nice but I when my trip ended, I received fraud notifications. The fraudulent charges started a day after I booked with shuttle fare.
View full review
Loss:
$265

Preferred solution: Let the company propose a solution

Cathy C Amf

Never piked up my 79 year old mother from airport

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shuttlefare charged me $66 to pick my mohter from the airport and take her to her home..however, they NEVER SHOWED UP! They certainly charged me but they left a 79 year old lady WAITING FOR A RIDE THAT NEVER CAME TO GET HER We called them a millon times...an airport assistant also called them...but they never naswered or if the call was picked up we were hung up on immediately. They stink. Thank goodness my mom could get a cab and I can get a credit from American Express.
View full review
Loss:
$151
Reason of review:
NO service, distress

Preferred solution: they need t refund me and pay for the $85 cab ride my mom had to take

susan S Kbx
map-marker San Francisco, California

Not trustworthy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was assigned to American Airporter Shuttle. It took me over an hour and 4 calls to the dispatcher to get out of the airport. One shuttle driver even refused to take me, even though we were going the same way. Luckily, I did get picked up the day I was leaving, on time. I won't use Shuttlefare or Am. Airporter Shuttle again.
View full review
Pros:
  • Got me where i needed to go
Cons:
  • Poor service at airport
Reason of review:
Poor customer service
Lizia
map-marker Atlanta, Georgia

Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had to cancel my ride because somehow the website changed my pick up time from am to pm. For some strange reason couldn't cancel on-line, so by the time I was "able" to, it was too late and wouldn't receive a refund. Called the next morning to make sure it was cancelled, no agents available, left a detailed message and the driver called me at the pick up time to tell me he was there!! Worst service ever!
View full review
Loss:
$52
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Eufaula, Oklahoma

Shuttle Cancelled ONE HOUR before pick-up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On 28 Sept 2019 I was to have been picked up between 7:30 and 8:00am to go to the airport. At 6:35am while showering I missed a call from the company Shuttlefare.com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle. So when after more than 24 hours I did not have a refund, I called, held on for 15 minutes, left a message as the only option, called the next day got hung-up on, called and waited again, then had to leave a message because I guess the phone reps are short-handed.
View full review

About

Summary

Shuttlefare specializes in airport transportation reservations. The company was founded in 2007. Shuttlefare services include airport ride booking, limo reservations, airport parking and full airport lists. The company provides airport shuttle service at over 100 airports worldwide. It uses the following transportation options: private car sedan and limo, private shuttle vans and SUVs, shared run vans. Shuttlefare offers airport reservations both in advance and on demand. Free customer service center is available round the clock. The company co-operates with a number of vendors including Go Airport Shuttle and ExecuCar and Carmel Car.

Shuttlefare reviews and complaints

Shuttlefare is ranked 50 out of 136 in Buses category

Area Served

USA

Payment Methods

MasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article