Shuttlefare
Shuttlefare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shuttlefare has 1.2 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Only cons, Easy online ordering, Got me where i needed to go.
Cons: Ridiculous and frustrating, Terrible company, Customer service.Recent recommendations regarding this business are as follows: "Stay Away", "COMPANY SUCKS. DO NOT USE THIS SERVICE! YOU WILL BE LEFT STRANDED!", "DO NOT CALL OR USE SHUTTLEFARE.", "DONT DO IT", "Avoid-not an efficient ride!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shuttlefare has 1.2 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Only cons, Easy online ordering, Got me where i needed to go.
Cons: Ridiculous and frustrating, Terrible company, Customer service.Recent recommendations regarding this business are as follows: "Stay Away", "COMPANY SUCKS. DO NOT USE THIS SERVICE! YOU WILL BE LEFT STRANDED!", "DO NOT CALL OR USE SHUTTLEFARE.", "DONT DO IT", "Avoid-not an efficient ride!".
Most users ask Shuttlefare for the refund as a solution to their issues.
Consumers are not pleased with Additional Fees and Additional Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShuttlefare is leaving my wife stranded in Germany
Preferred solution: Full refund
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mclean, VirginiaI WAS NOT PICKED UP! I AM A DISGRUNTLED CUSTOMER AND WILL NEVER USE THIS COMPANY AGAIN!RBN
- Poor service at airport
Preferred solution: Full refund
User's recommendation: COMPANY SUCKS. DO NOT USE THIS SERVICE!!!!! YOU WILL BE LEFT STRANDED!!
Cancellation
I made a reservation 3 days ago. My booking no# is MOZ441****.
The pick up time showed 9:30am from the airport. I called and told them that they needed to fix the pick up time to 12:22 pm.That was my arrival time. They told me they couldn't fix the problem they could only cancel and rebook the reservation. I asked if they cancel would I get a full refund and she said yes.
I even received an email that said I would get a full refund. The refund on my credit card reflects 32 dollars only. I called and said why its not 37.03 what was charged? She said we dont refund the 5 dollars booking fee.
Then she said we do. So when will the 5.03 reflect on my crdit card? That amount is owed to me 5.03 to complete the $37.03 that was originally charged.
My credit card said it doesn't make sense they didn't just issue an $37.03 that was the original price that was charged. They did it in 2 that show 16 and 16
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaLEFT ME STRANDED
Missed my flight. Had to drive and park $450.
Preferred solution: Apology and reimbursement for your incredible irresponsibleness.
User's recommendation: DO NOT CALL OR USE SHUTTLEFARE.
Horrible experience
User's recommendation: Avoid-not an efficient ride!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Homestead, FloridaLeft us all hanging, never showed up to pick up
Just posting to share our family experience with this company and hopefully help others who read this in advance before booking them for services. Family was flying from Miami to San Antonio this past Wednesday night (2/16/2022) and had made plans to have Shuttlefare pick us up and drop us off at our hotel.
This was fully coordinated and planned for in advanced, paid for etc. When we arrived there was no one there to be found. Tried to contact the company on the reservation email and only received voicemail and to call the number in the email.
Talk about ridiculous and a joke of a customer service that is advertised as 24/7 support when in fact it's not.
Total shame of this company and really should not even provide services if this is how they run things and leave folks who are traveling hanging. Just look at the reviews here (which I wish I did in advance prior to booking) - totally unacceptable and a shame!
Preferred solution: Apology
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beverly Hills, FloridaLEFT STRANDED FOUR HOURS PRIOR TO AIR FLIGHT
WHAT A COMPLETE JOKE of a so-called called company
reserved WELL in advance, a shuttle from LeCanto to Tampa airport for MAY 2, 2022...due to flight time and distance, and need to be at airport much earlier for security, Covid red tape, etc, the shuttle needed to pick up around 4 AM
I confirmed this MULTIPLE times, and was ASSURED there was no problem...if there WAS, i could have EASILY arranged another REPUTABLE service
what does SHUTTLEFARE DO ???
They DON"T CALL, they send a F____CKING "TEXT" that wasn't even received right away, as I was ASLEEP around MIDNIGHT that VERY MORNING, FOUR HOURS BEFORE CONFIRMED PICKUP
COMPLETELY PREVENTING the ability or possibility of ANY OTHER COMPANY being contacted at that time
my 80-year-old aunt didn't drive, and there was NO WAY to get to AIRPORT, thus MISSING MY FLIGHT, costing me $1500-$2000
civil suit is filed in court, DON'T EVER CONTRACT THESE CHEATERS and PIIISSSSS POOR EXCUSE FOR A "Business"
8OU WILL DEFINITELY BE SORRY, DON'T TAKE THE CHANCE AND WASTE (i.e. LET "THEM" WASTE") YOUR MONEY ALSO !!!
You have been WARNED !!!
DONT DO IT - (((
- Left stranded only few hours before pickup
Preferred solution: Apology
User's recommendation: DONT DO IT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Unfortunately, I did not realize this was a third party transaction when I first booked. When I arrived at the designated site, the driver told me I had to wait for another van.
I waited for close to an hour and spent several phone calls trying to figure when I would be picked up from the airport and by whom. An hour later, the company calls to say there was no other driver available. I was left stranded at the airport with a senior citizen and a young child. It has been 2 months, and I am still in limbo trying to obtain a refund, which I was told would be given to me since there was no driver available.
Ended up calling an uber and compared to them, shuttlefare has terrible car service, terrible customer service and no sense of financial responsibility to its customers. t use eDo
- Ridiculous and frustrating
- Customer service
- Terrible company
Preferred solution: Full refund
User's recommendation: Do not use
Terrible Service
- Only cons
- Terrible company
- Unable to manage bookings efficiently
- Customer service
Preferred solution: Price reduction
User's recommendation: Don't use these guys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPre-paid service was NOT provided!!
- Only cons
- Didnt provide service paid for
Preferred solution: Full refund
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeld hostage by their driver
- Easy online ordering
- Harrassment
Preferred solution: Full refund
User's recommendation: Don't use!
Don’t use.
Preferred solution: Let the company propose a solution
Never piked up my 79 year old mother from airport
Preferred solution: they need t refund me and pay for the $85 cab ride my mom had to take
Not trustworthy
- Got me where i needed to go
- Poor service at airport
Cancellation
Preferred solution: Full refund
Shuttle Cancelled ONE HOUR before pick-up
About
Shuttlefare specializes in airport transportation reservations. The company was founded in 2007. Shuttlefare services include airport ride booking, limo reservations, airport parking and full airport lists. The company provides airport shuttle service at over 100 airports worldwide. It uses the following transportation options: private car sedan and limo, private shuttle vans and SUVs, shared run vans. Shuttlefare offers airport reservations both in advance and on demand. Free customer service center is available round the clock. The company co-operates with a number of vendors including Go Airport Shuttle and ExecuCar and Carmel Car.
Shuttlefare is ranked 50 out of 136 in Buses category
USA
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