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Shuttlefare - Not happy

Still at airport. And no answer.
#1271083
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I reserved online and had informed them my flight number and landing time. No shuttle showed up. I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service...
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1.0
I didn't like
  • Ridiculous and frustrating
#1141525
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Shuttlefare - Never picked up

MY WIFE WAS NEVER PICKED UP TODAY FROM HER HOTEL IN D.C....At the airport . My shuttle never picked me up . They said he didn’t pickup anyone all day that they would not be able to pick me up but they would refund my money !!!!i has to pay a taxi 20 plus tip !!!!
1.0
Details
Product or Service Quality
#1126621
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We pre-booked a shuttle for our cruise in July on Harmony of the seas. The driver was about a hour late picking us up. He kept insisting we must be in the wrong place at the airport. I contacted the dispatcher center and they stated he was just now on the way. Once he...
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#1089113
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Our flight arrived at 11:45 pm. They didn't confirm, text, email, or try to contact us in any way. Paid a month in advance and now we are out $130.00. We have been hung up on, yelled at, talked to 5 different people, tried to reach management and they still haven't...
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#1079141
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I booked a shuttle through Shuttlefare, on 5/9/2016 not only was our transportation late, but a yellow cab showed up to pick us up. The driver proceeded to leave the meter running while he was loading me in the taxi (I’m in a wheelchair). The driver said the meter was...
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#974192
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I pre booked a shuttle from Newark to Long Island City. At Newark I was not allowed to got to the shuttle area and was forced to deal,with the "welcome centre" who were rude and patronising people. They then advised that my shuttle was not booked and they had to call...
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1.0
I didn't like
  • Rude staff
  • Ridiculous and frustrating
  • Unable to manage bookings efficiently
#919133
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Do not hire this company! I prepaid for a private car and was overcharged. I had a discount coupon for $5 that was activated and showed up on my receipt. When I got my AMEX bill, they disregarded the coupon and charged me full price. How does that even happen? I tried...
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#897005
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this is the crappiest company. i was supposed to be picked up btw 5:45am and 6am for a flight from NEWARK to SFO. the shuttle never came, and i didn't get through to them until 6:05am, still standing on the sidewalk! they then very casually told me, oh yeah, that trip...
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1.0
I didn't like
  • Ridiculous and frustrating
  • Not being notified of nonservice
  • Lack of notification cost extra money
#892028
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I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL to the Tampa International Airport prior to reading all of these complaints. As you can image I was quite concerned. My flight was leaving at...
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3.5
I liked
  • On time
#890976
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