I reserved online and had informed them my flight number and landing time. No shuttle showed up. I have waited for 90 mins and called driver and customer service representatives multiple times. The driver did not even know when the shuttle would come. The service...Read more
I didn't like
- Ridiculous and frustrating
We pre-booked a shuttle for our cruise in July on Harmony of the seas. The driver was about a hour late picking us up. He kept insisting we must be in the wrong place at the airport. I contacted the dispatcher center and they stated he was just now on the way. Once he...Read more
Our flight arrived at 11:45 pm. They didn't confirm, text, email, or try to contact us in any way. Paid a month in advance and now we are out $130.00. We have been hung up on, yelled at, talked to 5 different people, tried to reach management and they still haven't...Read more
Shuttlefare - Never picked up
MY WIFE WAS NEVER PICKED UP TODAY FROM HER HOTEL IN D.C....At the airport . My shuttle never picked me up . They said he didn’t pickup anyone all day that they would not be able to pick me up but they would refund my money !!!!i has to pay a taxi 20 plus tip !!!!
Shuttlefare Shuttle Service Review
Waited over a half hour longer than requested time for pickup at airport. After several calls back and forth, not having any info as to color or indentification of vehicle requested, finally an Uber driver was sent. Could have done that first. Will not use shuttlefare again, will not recommend this "company"!!!
Shuttle Service Review
I was looking at options for airport transport and will not use this company. Thanks everyone who filed their reviews. It sounds like this "service" should be put out of business.
Awful service. Literally they left me stranded after i had re confirmed reservation with them. They wouldn' t care the same day of my trip when i was calling to see what was going on with my pick up. do not nook with them!!!!
I booked a shuttle through Shuttlefare, on 5/9/2016 not only was our transportation late, but a yellow cab showed up to pick us up. The driver proceeded to leave the meter running while he was loading me in the taxi (I’m in a wheelchair). The driver said the meter was...Read more
I pre booked a shuttle from Newark to Long Island City. At Newark I was not allowed to got to the shuttle area and was forced to deal,with the "welcome centre" who were rude and patronising people. They then advised that my shuttle was not booked and they had to call...Read more
Do not hire this company! I prepaid for a private car and was overcharged. I had a discount coupon for $5 that was activated and showed up on my receipt. When I got my AMEX bill, they disregarded the coupon and charged me full price. How does that even happen? I tried...Read more
this is the crappiest company. i was supposed to be picked up btw 5:45am and 6am for a flight from NEWARK to SFO. the shuttle never came, and i didn't get through to them until 6:05am, still standing on the sidewalk! they then very casually told me, oh yeah, that trip...Read more
I felt the need to send a positive review regarding this Suttlefare Company. I booked a ride from my home in Tampa, FL to the Tampa International Airport prior to reading all of these complaints. As you can image I was quite concerned. My flight was leaving at...Read more
My friend and I were visiting Washington D.C. 4/10-16/2016. The pickup from Reagan went fine. The pickup from Embassy Inn on 16th St., NW to Reagan was a nightmare. Our flight was scheduled to board at 4:30. We were pickup at 3 p.m., but had to pickup another family...Read more
on friday feb. 26 we were left at phila. airport at 1140 pm with no ride home. called dispatcher and message said closed after business hours. called driver 3 times went to voice mail. don't ever use this service ! on monday called company to get refund. they really...Read more
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