We booked a reservation online, they emailed me a conformation & reservation number! they even charged my credit card. They were suppose to pick us up at 5:15am to take us to the airport & they never showed!!! We called & they said we didn't have...Read more
Awful service. Literally they left me stranded after i had re confirmed reservation with them. They wouldn' t care the same day of my trip when i was calling to see what was going on with my pick up. do not nook with them!!!!
I booked a shuttle to pick us up at the New Orleans airport using Shuttlefare.com and a credit card I rarely use. Once I got to NOLA, I tried to use the same card a local coffee shop only to have my card declined. I called the credit card company and they reviewed...Read more
I booked a shuttlefare reservation online November 3. I booked a round trip from my home in Dobbs Ferry, NY to Newark airport and it quoted me a price and the site asked for payment of what it called the "Grand total paid" of $202.00. I did not understand when I was in...Read more
Newark, New York
Booking process on line was easy and I contacted the representative on arrival as instructed (Washington Dulles). I was advised my driver would be waiting and I was to pay a gratuity of $30 (this supposedly was non negotiable but the first I had heard of it) and give...Read more
Pickup was on time. The van was full -- there were 7 stops all over East and South Dallas before heading north towards my home. My stop was the last one and took over 2 hours to get home. There were a number of people in the van that did not have reservations and...Read more
Zero customer satisfaction here. Warning: they can't handle changes. Of any kind I had reserved with them for a particular hotel, and had to change hotels to one right across the freeway. So I called the number on their Confirmation they sent me. No answer - called...Read more
Booked a shuttle for 2:30 to the airport, had to pay $38 in advance for a 15min ride and the worst customer service ever. When the shuttle still didn't come at 2:40, I called and found out that they had changed my schedule for me to 3:30, I furiously asked why and how...Read more
I called in to change a few details on my reservation and get my coupon code added. The women I spoke to Faviola seemed like she had better things to do, kept putting me on hold and not coming back for 5 minutes then when she finally came back she read back the...Read more
Pick-up from Las Vegas -Don't use them !!!! left me @ airport for one and half hours !! then sent driver who couldn't even lift my cases into car ! won't take any of the blame , even though my booking was with them , no refund , or part refund, even for...Read more
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