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Pickup was on time. The van was full -- there were 7 stops all over East and South Dallas before heading north towards my home. My stop was the last one and took over 2 hours to get home. There were a number of people in the van that did not have reservations and...
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#416914
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Zero customer satisfaction here. Warning: they can't handle changes. Of any kind I had reserved with them for a particular hotel, and had to change hotels to one right across the freeway. So I called the number on their Confirmation they sent me. No answer - called...
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#416783
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Booked a shuttle for 2:30 to the airport, had to pay $38 in advance for a 15min ride and the worst customer service ever. When the shuttle still didn't come at 2:40, I called and found out that they had changed my schedule for me to 3:30, I furiously asked why and how...
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Anonymous
Ashley22

This is a booking engine site. They book for shuttle companies - just like kayak.com books for different hotels, airlines... they just pass along the reservation to the shutt...

#384182
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I called in to change a few details on my reservation and get my coupon code added. The women I spoke to Faviola seemed like she had better things to do, kept putting me on hold and not coming back for 5 minutes then when she finally came back she read back the...
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#362096
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Pick-up from Las Vegas -Don't use them !!!! left me @ airport for one and half hours !! then sent driver who couldn't even lift my cases into car ! won't take any of the blame , even though my booking was with them , no refund , or part refund, even for...
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mandry
mandry

I did !!! several times , and the last time ,I said I would like a reply in 48 hours , that was 5 days ago , you seem to think that because you actually turned up eventally th...

Anonymous
Lauren @ Shuttlefare

Mandry- We apologize for the difficulties and inconveniences. Can you please send an email to customerservice@shuttlefare.com with your confirmation number or call our cu...

#349293
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If you would like to reserve an airport shuttle home DO NOT BOOK with ShuttleFare!!! We reserved a shuttle ride from the Manchester, NH airport to our apartment. When we landed, there was no shuttle available and the driver called to say he was in Mass and we would...
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#306014
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Shuttlefare sent me a phony reservation for a legitimate shuttle company and took my money. Discovered the fraud and am awaiting full refund. Meanwhile I am booking directly with the real company. Had I not found an error on the reservation I could have been left...
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#296664
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Booked a shuttle from the airport to my hotel. Received a confirmation message and number from shuttlefare.com that the shuttle would pick us up at the airport. They even charged my credit card $41 dollars. Landed at the airport, collected my bags and then followed...
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#276445
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